Shipping Policy

At Gulf Royal Mart, we are committed to providing a smooth, reliable, and convenient delivery experience for our customers across the United Arab Emirates.

1. Shipping Coverage

We currently offer delivery across the UAE, including major cities and areas such as Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

2. Processing Time

Orders are usually processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays may require additional processing time.

3. Delivery Time

Once your order has been processed, delivery generally takes 2–5 business days, depending on your location and the courier service.

Please note that delivery times are estimates and may occasionally be affected by factors outside our control, such as public holidays, weather conditions, courier delays, or incorrect address information.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order. Any available free-shipping offers will be clearly mentioned on our website.

5. Order Tracking

Once your order has been shipped, we may provide tracking information through email, SMS, or other available contact details so you can follow your order's delivery status.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number. Gulf Royal Mart is not responsible for delays or failed deliveries caused by incorrect or incomplete information.

7. Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact our customer support team. We will work with the delivery partner to assist you and provide the latest available information.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and product. We will review the issue and assist you according to our applicable return and refund policy.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact Gulf Royal Mart through our website's contact page.

Gulf Royal Mart
Serving customers across the UAE with convenient and reliable delivery.